Privacy Policy

Effective Date: October 1, 2025

At Bright Sky Lodges LLC (“Bright Sky Lodges,” “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a booking, or communicate with us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that helps us operate efficiently and provide you with a smooth and personalized experience.

a. Information You Provide to Us

When you use our website, make a booking, or contact us, we may collect:

Your name, email address, and phone number

Billing and payment details (processed securely through third-party providers)

Dates of stay, number of guests, and property preferences

Messages, special requests, or feedback you share with us

b. Information We Collect Automatically

When you browse our website, we may automatically collect:

IP address and browser type

Device information and operating system

Pages visited and time spent on our site

Referring and exit pages

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. You may disable cookies in your browser settings, but some features may not function properly.

c. Information from Third Parties

If you book through an external platform (such as Airbnb or VRBO), we may receive information about your reservation from that platform in accordance with their policies.

2. How We Use Your Information

We use your personal information to:

Process and confirm your bookings

Communicate with you about your reservation, stay, or inquiries

Provide customer support and respond to messages

Improve our website, services, and guest experience

Send you relevant updates, offers, or newsletters (only if you opt in)

Comply with legal obligations or protect our business interests

3. How We Share Your Information

We do not sell, rent, or trade your personal information.
We may share information only in the following cases:

Service Providers: With trusted partners who help us operate our business (e.g., payment processors, cleaning or maintenance staff). These providers are bound by confidentiality obligations.

Legal Requirements: If required by law, court order, or government request.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Payment Information

All payments are securely processed by third-party payment gateways. We do not store or have direct access to your credit card details. Payment information is encrypted and handled according to industry standards (PCI-DSS compliance).

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described above — typically until your stay and payment are completed, or longer if required for recordkeeping, tax, or legal compliance.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data.
However, no method of transmission or storage is completely secure. You share information with us at your own risk.

7. Your Rights

Depending on your location, you may have the right to:

Access and request a copy of your personal information

Request correction or deletion of your data

Withdraw consent for certain data uses

Opt out of marketing emails at any time

To exercise these rights, contact us at [email protected]

8. Children’s Privacy

Our website and services are not intended for children under 18 years old. We do not knowingly collect personal information from minors. If you believe we may have collected data from a child, please contact us and we will promptly delete it.

9. Links to Other Websites

Our website may contain links to external sites (such as local attractions or booking partners). We are not responsible for the privacy practices or content of these sites. Please review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated effective date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Bright Sky Lodges LLC
Sevierville, Tennessee
📧 [email protected]
🌐 www.brightskylodges.com